Shipping Policy

Effective Date: August 5, 2026

At Crumble Joy, every cinnamon roll is handcrafted and baked fresh to order. To ensure your order arrives as fresh and delicious as possible, all orders are shipped using Express Shipping. We do this to help maintain quality and reduce the risk of spoilage during transit.

Processing Time

All orders are freshly prepared after your order is placed.

Please allow 1–3 business days for baking, packaging, and processing before your order is shipped.

Processing times may be longer during holidays, promotions, or periods of high order volume.

Express Shipping Only

To protect the freshness of our baked goods, every order is shipped via Express Shipping.

We do not offer standard or economy shipping for our baked products.

Shipping times begin once your order has been accepted by the shipping carrier.

Shipping Schedule

Orders are generally shipped Monday through Thursday.

To avoid unnecessary weekend delays, orders are typically not shipped on Fridays, Saturdays, Sundays, or major holidays, unless otherwise stated.

This helps reduce the chance of packages sitting in carrier facilities over the weekend.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Crumble Joy is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order has not yet entered production, we may be able to update the shipping address. Once an order has been processed or shipped, address changes cannot be made.

Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking information.

Please allow the carrier time to update tracking after your package has been scanned.

Delivery Responsibility

Once your package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

Crumble Joy is not responsible for:

• Shipping carrier delays

• Weather-related delays

• Mechanical or transportation delays

• Delivery delays caused by carrier operations

• Lost or stolen packages marked as delivered

• Incorrect addresses entered by the customer

• Packages left outside after delivery

• Delays caused by events outside of our control

Freshness Commitment

Our cinnamon rolls are carefully packaged to help preserve freshness during transit.

For the best experience, we recommend enjoying your cinnamon rolls shortly after delivery or following the storage instructions included with your order.

Damaged Orders

If your order arrives significantly damaged during shipping, please contact us within 24 hours of delivery.

Please include:

• Your order number

• Your full name

• Photos of the shipping box

• Photos of the shipping label

• Photos of the damaged product

Claims submitted after 24 hours may not be eligible for review.

Warm Weather Shipping

During periods of high temperatures, some frosting or toppings may soften during transit. This is normal and does not affect the quality or safety of the product.

We recommend allowing your cinnamon rolls to reach room temperature before serving.

Shipping Rates

Shipping costs are calculated at checkout based on your destination.

Because all orders are shipped using Express Shipping to preserve freshness, shipping rates may be higher than standard shipping services.

International Shipping

At this time, international shipping may not be available. If international shipping becomes available, additional shipping times, customs fees, taxes, duties, and import regulations will apply.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

If you have any questions regarding your shipment, please contact us.

Email: mycrumblejoy@gmail.com

Website: www.crumblejoy.com

Thank you for choosing Crumble Joy. We appreciate your support and are committed to delivering fresh, handcrafted cinnamon rolls with the care and quality you deserve.